Effective Date: June 24, 2025
Last Updated: June 24, 2025
At Fundance.in, we strive to ensure customer satisfaction with every product sold. Our Refund Policy outlines the conditions and procedures under which customers can request a refund or replacement.
A refund may be applicable under the following conditions:
✅ The product received is damaged, defective, or not as described.
✅ The item is unused, in original condition, and returned within 7 days of delivery.
✅ The return request is approved by our support team after inspection.
✅ The product is eligible under the Refundable Category (some items may be non-refundable).
The following items are not eligible for refund or return:
❌ Used or damaged items not caused by delivery
❌ Digital goods or services (e.g., downloads, subscriptions)
❌ Personal care items, undergarments, or perishable goods
❌ Clearance or “final sale” items
❌ Products non returned.
To initiate a refund:
Go to My Orders in your account dashboard.
Select the item and click on “Request Refund”.
Upload a photo/video (if damaged or wrong item).
Our team will review the request within 48 hours.
If approved:
You may be asked to return the product.
Once received and inspected, your refund will be processed.
| Refund Method | Processing Time |
|---|---|
| Fundance Wallet | 1–2 business days |
| UPI/Bank Transfer | 3–7 business days |
| Credit/Debit Card | 7–10 business days |
🟡 Refunds include shipping fees only if the product is damaged or incorrect.
🔴 In case of return due to personal preference (not a defect), shipping charges are non-refundable.
🔁 Exchange requests may have shipping fees depending on the situation.
Refunds will be denied if:
The item has been tampered with.
The user has previously abused refund policies.
There is evidence of fraud or misuse of referral commissions.
Before Shipment: You may cancel an order before it is shipped. Full refund will be issued.
After Shipment: Cancellation not allowed. You can proceed with a return request upon delivery.
If you need help with a return or refund:
📧 Email: support@fundance.in
📞 Phone: +91-9492701949
💬 Live Chat: Available 10:00 AM to 6:00 PM, Mon–Sat
📍 Support Portal: fundance.in/contact
We may update our Refund Policy from time to time. All changes will be published on this page with the new effective date. Continued use of our services constitutes your acceptance of the revised policy.
